Thank you for choosing to shop with PRETAVOIR!
Our team is dedicated to supporting you through every step of your prescription lens journey.
If you've tried your glasses at home and are now ready to add lenses, simply prepare your eyewear for return and make sure you have confirmed your preferred lens options with our team so we can start crafting your order.
Once we have confirmed your return & new lens order. Please follow the below return instructions to get your eyewear back in our lab:
Return Methods and Instructions
Mainland UK:
Return via DPD for £4.00 (Start your DPD return).
Highlands, Islands, Northern Ireland, Jersey, Isle of Man:
Royal Mail return for £4.00. (Start your Royal Mail return)
Preparing Your Return
Include a printed or handwritten note with your name, order number, and email address. For prescription lens orders/re-lens orders, please include the specific lens return form.