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PRETAVOIR Lens Fitting & Returns Information

PRETAVOIR Lens Fitting & Returns Information


Thank you for choosing to shop with PRETAVOIR!

Our team is dedicated to supporting you through every step of your prescription lens journey.

If you've tried your glasses at home and are now ready to add lenses, simply prepare your eyewear for return and make sure you have confirmed your preferred lens options with our team so we can start crafting your order.

Once we have confirmed your return & new lens order. Please follow the below return instructions to get your eyewear back in our lab:


Return Methods and Instructions

Mainland UK:
Return via DPD for £4.00 (Start your DPD return).

Highlands, Islands, Northern Ireland, Jersey, Isle of Man:
Royal Mail return for £4.00. (Start your Royal Mail return)


Preparing Your Return

Include a printed or handwritten note with your name, order number, and email address. For prescription lens orders/re-lens orders, please include the specific lens return form.


Thank you for choosing to shop with PRETAVOIR!

Our team is dedicated to supporting you through every step of your prescription lens journey.

If you've tried your glasses at home and are now ready to add lenses, simply prepare your eyewear for return and make sure you have confirmed your preferred lens options with our team so we can start crafting your order.

Once we have confirmed your return & new lens order. Please follow the below return instructions to get your eyewear back in our lab:


Return Methods and Instructions

Mainland UK:
Return via DPD for £4.00 (Start your DPD return).

Highlands, Islands, Northern Ireland, Jersey, Isle of Man:
Royal Mail return for £4.00. (Start your Royal Mail return)


Preparing Your Return

Include a printed or handwritten note with your name, order number, and email address. For prescription lens orders/re-lens orders, please include the specific lens return form.


Enjoy Risk-Free Shopping with Our No-Quibble Return Policy

At PRETAVOIR, we’re dedicated to providing the best eyewear experience, now backed by our new no-quibble refund policy.

If you’re not fully satisfied with your glasses, you can return them within 14 days for a full refund, covering both the frames and lenses.

Unsure of the right prescription lens choice?

Explore our selection of lenses tailored for different needs, or feel free to reach out to our knowledgeable team for guidance.

We’re here to ensure you enjoy a smooth and confident experience with your new eyewear.

Ordering Your Prescription Glasses with PRETAVOIR

Ordering prescription eyewear online with PRETAVOIR is simple and reliable, and you can trust our team’s dedication to delivering the highest-quality eyewear.
With thousands of 5-star reviews, our reputation speaks volumes about our exceptional service, premium products, and careful lens-crafting process.

Here’s how it works:

  1. Selecting Your Frame: When you’re ready to order choose whether to add prescription lenses or purchase the frames only. Selecting the "Frame Only" option means your glasses will arrive with plastic demo lenses.
  2. Adding Prescription Lenses: If you’d like prescription lenses, select from options like Single Vision (for distance or reading) or Varifocal (progressive) lenses. You can upload your prescription directly on the site, enter details manually, or email it later—whatever is easiest for you.
  3. Choosing Lens Options: We offer a range of customizations, from anti-reflection coatings to blue-light filtering options, ensuring your lenses are just right.

Our experienced opticians are here to help if you need assistance interpreting your prescription or choosing the right lenses.
With PRETAVOIR, you're supported every step of the way to enjoy a seamless, confidence-inspiring eyewear experience.



Lens Selection Guide

If you've tried on your glasses and are ready for prescription lenses, our team is here to help.
If you've already chosen your lens options, we’ll proceed with your selection. If not, our experts can guide you through the options:

Lens Types and Brands

  • TruOptics (Entry Level): Clear, vibrant colors and sharp vision.
  • Essilor (Premium Level): Innovative lenses for protection and clarity.
  • Zeiss (Ultimate Level): Advanced contrast and scratch resistance.


Lens Coatings Available

  • Enhanced Anti-Reflection Coatings: For sharper vision and scratch resistance.
  • Blue Control: Reduces blue light impact from screens.
  • Transitions: Adaptive lenses that darken in sunlight.
  • Drivesafe: Ideal for driving in low light conditions.


Lens Package Thickness

Select the lens thickness based on your prescription strength. Each package includes anti-reflection and scratch-resistant coatings:

  • 1.5 (Standard): Thickest, suited for lower prescriptions.
  • 1.6 (Thin): Lightweight, mid-index lens.
  • 1.67 (Thinner): Higher index for stronger prescriptions.
  • 1.74 (Thinnest): Reduces edge thickness in higher prescriptions.

For assistance, contact us via live chat, phone (+44 141 552 5065), or email (hello@pretavoir.co.uk).

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