Contact Us

Our Glasgow based office is open between 9AM and 5PM BST, Monday to Friday, 9AM and 3PM Saturday and closed on Sunday.

Before contacting our team we recommend that you visit our Frequently Asked Questions page, your query may have already been answered. Similarly, if you're looking for information regarding shipping and returns please read visit our Delivery & Returns page where our prices, estimated shipping times and returns policy are outlined.

If you require some assistance ordering your eyewear, you are welcome to email, call, or speak to our team on live chat. Our live chat is available 24/7 and accessible at the bottom left corner of your screen [black circle with red speech bubble].


You can find information at the links below on:

How to Order Online

What Prescription Lenses We Offer

What Frame Shapes May Suit Your Face

Varifocal Lenses

Transition Lenses & PhotoFusion Lenses

Blue Light Protect Coatings

Eyecare Vouchers

Contact Details


Email us at hello@pretavoir.co.uk

UK customers can call on 0800 954 5689 or 0141 552 5065

US & Canada customers can call on 1-800-684-7851

Other International callers can call on: +44 141 552 5065


Alternatively, you can fill out the contact form below and we will get back to you as soon as possible.