You have 14 days to advise us if you wish to return your eyeglasses or sunglasses, and then an additional 14 days to send them back to us.

All returns must be received in excellent, unworn condition, cleaned, and unmarked, with all cases, tags, and associated paperwork intact. Please do not remove the tag attached to your sunglass frame until you are certain you wish to keep the model, as the removal of this tag will result in your return not being accepted. We kindly ask you to repack the eyewear you're returning carefully inside the case and box, just as you received it.

Please note that prescription lenses are non-refundable, as they are customized items made specifically for you and cannot be returned.

If you have any further questions or wish to initiate a return, please contact our customer support team for assistance.

We accept returns within 14 days of receiving your items.

All we ask is that you follow the steps above and let us know that you're returning your item within 14 days of receiving it. This helps us process your return more efficiently and provide you with the necessary instructions. If you have any questions or need further assistance with your return, please don't hesitate to reach out to our customer support team.

For items with prescription lenses, we cannot refund the cost of lenses once they have been ordered, as these are custom-made to your specific requirements.

If you are unsure whether a frame is the correct size or style for you, we recommend considering the option of ordering the frame only. You can then return the frame to us if it doesn't fit well or meet your style preferences, and we can fit lenses once you are certain that they are the right choice for you. This approach allows you to make a more informed decision about your eyewear.

We do not offer exchanges.

If you're looking to try-on your frame before settling on your purchase, we ask that you order no more than 1-3 frames to try at home. You can then return the frames for a full refund [please ensure that products are returned unworn and with all accessories supplied]. Please note that if you order more than 3 items and return them all then we do have a 10% restocking fee.

After trying your frames, if you're looking to have optical lenses fitted, we can fit these to your chosen eyewear. We will then send your eyewear back to your address fully fitted with prescriptions lenses with any requested coatings. You will only be charged for the pair you have decided to keep, and we will refund your returned items.

For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £20 for the lens.

All our stock is quality checked at the time of packing, our team will double check your eyewear against your invoice to ensure you're receiving the correct item. In the unlikely event that you receive an incorrect item, please send an email to hello@pretavoir.co.uk with your order number/name in the subject of the email and we will have someone contact you regarding this.

Please note that following two unsuccessful (where all items are returned for a refund - twice) then the next order will be subject to a 10% restocking fee of the total cost if at least one item is not kept from that order. This is to keep our prices as low as possible for customers who do not return their items.

We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, we ask that you refuse to take the package from courier or that you open the package while they are still there so that you can inspect the goods. Please take images of the box and frame immediately and email or team with your full name, email and order number.

If your order is not as described we can help you resolve it as quickly as possible. Our email address is hello@pretavoir.co.uk, our UK telephone number is 0141 552 5065 and our International number is 00 44 141 552 5065.

In the rare event that the wrong prescription has been fitted to your glasses, we ask that you contact us as soon as possible so we can help rectify this issue. We understand the importance of clear vision and recommend having a backup pair of glasses to ensure you're not left without your sight. We will work closely with our lab to fix this as quickly as possible for you.

However, it's worth bearing in mind that new lenses or prescription changes can take some time to adapt to. Please consider whether the prescription is correct and you may just need a short tolerance period for your eyes to adjust to the new prescription.

If you have any concerns or need assistance with your eyewear, don't hesitate to reach out to our customer support team.

However, if your prescription has changed since you purchased your glasses and you know this to be the case, then we would recommend our 're-lens service' which will allow you to get new lenses fitted in your exisiting glasses. Click here to find out more about re-lens.

No. However, please note that following two unsuccessful returns in quick succession (where all items are returned for a refund - twice), the next order will be subject to a 10% restocking fee of the total cost if at least one item is not kept from that order. This policy is in place to help us maintain competitive prices for customers who do not return their items and to cover the costs associated with multiple returns. We appreciate your understanding in this matter.

All returns must be received in excellent, unworn condition, cleaned, and unmarked, with all cases, tags, and associated paperwork included. We kindly request that you do not remove the tag attached to your sunglass frame until you are certain you wish to keep the model, as the removal of this tag will result in your return not being accepted.

Please take care to repack the eyewear you're returning carefully inside the case and box, just as you received it. If there is a fault with the frame, please take photographs of the issue and contact us before returning it. This way, we can anticipate your return and address any damages appropriately.

If you are based in the UK, we offer a subsidised return service through Royal Mail for £3.50, which will be deducted from your return refund. To access this service, please visit Royal Mail Return Service. If you can't print the label, you can request an emailed QR code for the Post Office to scan upon return.

If you have a printer, use our provided return form; otherwise, include a handwritten note with your name, order number, and the reason for returning. Please drop your package at the post office, and you'll receive a postage receipt with a tracking number. The return process may take up to 7 days from the date we receive your parcel, and we'll email you to confirm.

If you prefer not to use our return service, send the package via a tracked service to the address below and keep your proof of postage receipt.

If you are based outside the UK, please send your parcel using a tracked service. Normally domestic mail companies offer the best rates but some couriers are also competitive so its best to check your options. Again, please make sure you get a tracked service and retain the tracking number for your own records.

Yes, we accept returns on these products unless they are in their very final heavy discount phase, which will be clearly stated on the product page. If you have any specific questions about the eligibility of a discounted item for return, please feel free to contact us for clarification.

No, we do not refund shipping and handling charges unless there is a special circumstance in which we would give a full refund, including the shipping fee. If you believe your situation qualifies for such an exception, please contact our customer support team to discuss it further.

No, we do not provide a refund for return shipping costs. However, if you're in the UK, we offer a subsidised return service through Royal Mail. You can access this service by visiting Royal Mail Return Service. This allows for a convenient and cost-effective return option.

We aim to confirm the refund has been processed within 7 working days of receiving the return. To keep track of the process, please monitor your tracking information, and we will also contact you shortly via email to confirm receipt and the status of your refund.

Adapting to new glasses typically takes 3 to 4 days, especially if you're not using a high prescription. The first few days may feel challenging, but with time, your new glasses should fit you perfectly. For some individuals, this adjustment period might extend to a week, but the discomfort usually subsides.

We recommend trying to endure this tolerance period. However, if your glasses remain too uncomfortable, and you're not experiencing any relief, please contact us so that we can work with you to address the issue and find a solution.

Yes, all our frames come with a 24-month warranty against manufacturer issues. Please note that this warranty does not cover accidental damage, lost, or stolen property. If you encounter any manufacturer-related issues with your frames, please contact us for assistance.