If your order is received before 4 pm BST (3 pm GMT) Monday to Friday we aim to dispatch on the same day.
Please allow an extra 4-6 days for prescription lens orders. If your item showed 'Pre-order' or '6-10 days' then please add an additional 6-10 days to the expected dispatch date.
COVID-19 Update: Please be aware your order may take a little while longer right now due to the global pandemic. We are working as quickly and as carefully as we can to fulfil your order however some courier companies are experiencing short delays.
To find out more please Read Our Notice Concerning COVID-19.
All orders are shipped from our offices in Scotland. if you are based in the United Kingdom or Europe you should not be faced with any customs charges.
If you are out with these locations then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.