Alexander McQueen AM0144S 001

If your order is received before 4 pm BST (3 pm GMT) Monday to Friday we aim to dispatch on the same day.

Please allow an extra 4-6 days for prescription lens orders. If your item showed 'Pre-order' or '6-10 days' then please add an additional 6-10 days to the expected dispatch date.


COVID-19 Update: Please be aware your order may take a little while longer right now due to the global pandemic. We are working as quickly and as carefully as we can to fulfil your order however some courier companies are experiencing short delays.
To find out more please Read Our Notice Concerning COVID-19.

All orders are shipped from our offices in Scotland. if you are based in the United Kingdom or Europe you should not be faced with any customs charges.
If you are out with these locations then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.

We offer a range of delivery options at checkout, inlcluding International Royal Mail Tracked Delivery or Premium FedEx

Please be aware that shipping costs may vary as these are automatically calculated in your cart based on the total weight of your order and the shipping destination. The prices quoted above show an approximate delivery charge as stated by the courier company.

If we're unable to automatically offer you a price for delivery, please get in touch and we'll confirm delivery options available to you directly.

We accept returns within 14 days of receiving your items.
All we ask is that you email us so we know you're returning within 14 days of receiving your item.

Our returns address is:

Pretavoir, 153 Howard St, Glasgow, G1 4HF, United Kingdom.


You must place the official Pretavoir returns form inside the box and the official Pretavoir returns label on outside of the box. Failure to do so may result in a delay in processing your return.

Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item. For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £20.